Overview
At ANY.tr, we operate a global, multi-vendor marketplace encompassing physical commodities, digital services, real estate bookings, and downloadable digital assets. Our standard refund and returns policy lasts 30 days. If 30 days have passed since your purchase or the official delivery date, we generally cannot offer you a full refund or exchange, subject to the specific product classifications handled by our independent vendors.
To complete your return, we require a system receipt, transaction ID, or valid proof of purchase linked to your account dashboard. Please do not send your purchase back to the original manufacturer; all returns must be routed according to the specific vendor’s storefront instructions.
Global Trade and Physical Goods
To be eligible for a return on physical inventory, your item must be unused, unaltered, and in the same pristine condition that you received it. It must also remain secured in its original packaging. Several types of goods are strictly exempt from being returned across our global trade networks:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate, personal care, or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
- Gift cards and promotional vouchers.
There are certain situations where only partial refunds are granted under our multi-vendor framework:
- Books, physical manuals, or documents with obvious signs of use.
- CDs, DVDs, software packages, video games, or vinyl records that have been opened or unsealed.
- Any item not in its original condition, that is damaged, or missing parts for reasons not due to vendor error.
- Any physical item that is authorized for return more than 30 days after the initial delivery confirmation.
Digital Assets, Software, and SaaS
Due to the irreversible nature of downloadable software, script packages, frameworks, database configurations, and Software-as-a-Service (SaaS) licenses, digital asset distributions are classified as non-returnable items once the delivery link or license key is generated by the platform.
Exceptions are strictly limited to technical failure states. A buyer may initiate a formal dispute if the downloaded digital file is corrupted or completely non-functional within the specified system environments. Refund evaluations for digital assets require clear programmatic logs demonstrating the systemic failure, submitted via our escrow management system prior to fund disbursements.
Digital Services and Freelance Talents
Refunds regarding professional digital services, software milestones, and remote consulting are closely tied to project delivery agreements managed via our inner-marketplace escrow system. Funds remain secured in our platform holding pool until the specified project milestones are delivered and reviewed by the buyer.
If a service provider fails to meet the technical brief, misses agreed deadlines, or submits incomplete work, the buyer can halt the escrow release to request a revision or refund. If a deadlock occurs, the order escalates to the ANY.tr dispute resolution team for structural evaluation.
Real Estate, Bookings, and Nomad Spaces
Accommodations, co-living spaces, corporate rentals, and real estate reservation deposits handled through our platform operate under localized tier-based cancellation parameters selected by the property host at the time of listing configuration. Eligible refunds for canceled bookings are calculated automatically based on the time window remaining between the official cancellation request and the scheduled occupancy date.
Sale Items
Only regular priced items may be considered for a standard refund. Special promotional clearance items or specific products explicitly marked as final sale items by the vendor cannot be refunded.
Exchanges
We and our vendors only replace items if they are proven to be defective or damaged upon arrival. If you need to exchange an item for the exact same product, please submit an official request through your buyer dashboard or contact us directly to coordinate logistics with the respective vendor store.
Gifts
If the item was officially marked as a gift when purchased and shipped directly to you, you will receive a digital gift credit for the exact value of your return. Once the returned item is received and inspected by the vendor, a digital gift certificate will be loaded onto your ANY.tr account.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will process the approved refund back to the gift giver, and they will be notified regarding the status of the return.
Shipping Returns
To return your physical product, you must follow the automated shipping label instructions provided in your vendor resolution center. You will be responsible for paying for your own shipping costs for returning your item. Global shipping costs are non-refundable. If you receive a strategic refund, the cost of return shipping will be systematically deducted from your final disbursement balance.
Depending on your international geographic location, the time it may take for your exchanged product to reach you may vary extensively. If you are returning more expensive items, you should consider using a trackable shipping service or purchasing specialized shipping insurance. We do not guarantee that vendors will receive your returned item without verifiable tracking data.
Processing and Missing Refunds
Once your return is received and inspected by the vendor, our system will dispatch an automated notification to clarify the approval or rejection of your refund. If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within a standard window of business days.
If you haven’t received an approved refund yet, first check your bank account metrics again. Then, contact your credit card company, as it may take some additional processing time before a refund is officially posted by international networks. Next, contact your banking institution to audit localized clearing cycles. If you have completed all of these validation steps and you still have not received your refund, please submit a support ticket directly through our global platform help desk.
